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Monday, 20 December 2010


· Service based on latest forecast of continuing freezing temperatures and current availability of track infrastructure
· Contingency timetable aims to keep trains running as reliably as possible
· Priority work planned in partnership with Network Rail to try to re-open Chessington, Shepperton and Hampton Court branch line infrastructure as soon as possible
· Staff working round the clock to return service to normal

South West Trains is advising passengers that a revised train service is planned for Tuesday 21 December as a result of the continuing severe weather conditions and their impact on the availability of infrastructure on parts of the South West Trains network.

The Met Office has warned of further freezing temperatures, sleet and ice across the South West Trains area tonight and into tomorrow. Network Rail will be operating their anti-icing trains during the night, and South West Trains will be running ghost trains to help keep the network clear of ice on the conductor rail.

The special timetable has operated well so far today, making effective use of resources to provide customers with as high a level of train reliability possible and increased certainty over their journeys.

As a priority, South West Trains is working with Network Rail on plans to try to re-open the Chessington, Shepperton and Hampton Court branch lines if conditions permit tomorrow. South West Trains will continue to monitor the weather, and may run additional services over and above those shown in the special timetable if the infrastructure becomes available. Any additional services will be advertised on the South West Trains website on Tuesday as they become available.

The continuing advice to passengers is to check for updates in advance of travel and allow extra time to complete their journeys.

Andy Pitt, Managing Director for South West Trains, said: “We are working very hard with Network Rail to get services to customers back to normal as soon as we possibly can and we would like to thank them for their continuing patience. However, the sub-zero temperatures and icy conditions in southern England are continuing to affect our network and we have taken the decision to run a special timetable on Tuesday 21 December.

“We want to give our passengers certainty in terms of when and how they are going to get to their destination, and to ensure our trains and crews are best placed to deliver a reliable timetable. These contingency arrangements have generally worked very well today. While the special timetable is in place, we are working very hard in partnership with our infrastructure provider Network Rail to keep routes clear of snow and ice. In particular, our priority is to try to re-open a number of branch lines and restore trains services to our customers in those areas.

"We understand the impact that running a special timetable has on our passengers and would like to thank them for their ongoing patience, and apologise for the inconvenience caused during these difficult conditions. We are determined to return to our normal timetable, and our staff will continue to work hard right through the night to achieve this as soon as we can."

A full update will be provided on Tuesday.

Summary of services planned for Tuesday 21 December

Revised timetables, which are available online at, will be in operation for the following routes and services:

· London Waterloo to Bournemouth and Weymouth
· London Waterloo to Alton and Basingstoke (stopping service)
· Fast trains London Waterloo to Woking, Guildford and Basingstoke
· London Waterloo to Salisbury, Yeovil and Exeter
· Southampton to Salisbury and Portsmouth
· London Waterloo to Haslemere and Portsmouth
· London Waterloo to Epsom and Dorking
· Stopping services to Woking, Guildford and Kingston via Wimbledon
· London Waterloo to Reading and Kingston via Richmond
· London Waterloo to Windsor via Hounslow

Full details on service frequencies are available on the South West Trains website. Customers should note that these timetables are for South West Trains services only.

The following routes will have no service on Tuesday 21 December.
However, we may be able to restore some shuttle services on some of these routes as the day progresses and infrastructure becomes available, in which case details will appear on the South West Trains website:

· Ascot to Ash Vale
· Aldershot to Guildford
· Chessington branch
· Hampton Court branch
· Leatherhead to Effingham Junction
· Shepperton branch
· Virginia Water to Weybridge

A network map detailing the stations South West Trains expects to provide a train service is available online at

Passenger information

Passengers are advised to check for up-to-date travel information and leave additional time for their journeys.
· Check the South West Trains Website at which provides service updates
· Visit the National Rail Enquiries (NRE) website at which includes all information about current disruption (, live departure boards of train services and journey planners
· National Rail Enquiries (NRE) has set up a dedicated phone hotline to provide passengers with up to date information about disruption caused by snow. The number is 08453 017641 and allows passengers to hear recorded information about the train company they travel with
· Subscribe to NRE Twitter updates at @nationalrailenq

Further information about the measures South West Trains is taking to keep trains running during severe weather, including the impact of snow and ice, is available at
posted by Radio Jackie News Team @ 3:04 pm  

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