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Friday, 6 September 2019

Statement from British Airways ahead of strike action next week



"We're extremely sorry for the problems caused by the strike action called by the pilots’ union, BALPA on the 9th, 10th and 27th of September.

Our customer teams, supported by additional colleagues, have been working tirelessly to help as many of you as possible and to provide options, including a full refund or re-booking to a different date of travel or alternative airline.

We continue to be available for constructive talks with BALPA, on the basis that there are no pre-conditions to those talks.

If you have a flight booked with us on those dates, it is likely that you will not be able to travel as planned due to BALPA’s strike action.

We are offering all affected customers full refunds or the option to re-book to another date of travel or alternative airline.

Flights on BA CityFlyer, SUN-AIR and Comair are not affected.

We’re working with our partner airlines to schedule larger aircraft to take the maximum number of customers.

Our customer contact centres are extremely busy, so we recommend that you check our Frequently Asked Questions below in the first instance.

If you’re flying with us, please make sure we have your latest contact details.

You can update these, as well as find out about your refund and re-booking options in Manage My Booking.

If you have booked with a travel agent, please contact them directly.

If your flight is part of a British Airways Holidays booking, please review the additional information below.

We proposed an offer of 11.5% over three years to BALPA, a deal already accepted by members of the Unite and GMB unions, which represent 90% of British Airways’ staff, a deal which we believe is fair."

posted by Radio Jackie News Team @ 4:14 pm  

Top of Radio Jackie News page here.

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