Radio Jackie News banner

107.8 Radio Jackie - Bulletins aired each hour



Monday, 12 July 2010

We’ll help you stay on the ball with new telephone call

Epsom, St Helier and Sutton hospitals are extending the reminder service they offer to patients, as people failing to turn up to their appointments continues to cost the Trust millions of pounds per year.

Earlier this year, the Trust launched a messaging service which sends a text message to patients reminding them of their appointment details approximately one week before they are due in to the hospital.

Now, as part of the ongoing challenge to reduce the number of people who do not attend their appointments, the Trust has launched a new telephone service which calls patients – reminding them of their appointment and confirming their attendance.

Charlotte Hamilton is Deputy Director of Operations and she is spearheading the Trust’s work in this area. She said: “Our aim is to ensure as many patients as possible receive the care that they need. By providing a reminder, we can help those patients who may have forgotten their appointment and also make it easier for patients who wish to cancel or rearrange their appointment to do so.

The service is free of charge for those who wish to participate and if you do not wish to receive a call or text, opting out is simple. To opt out of the service, you will need to call our appointments centre on 020 8296 2968. Calls to this number are charged at a standard rate.

Patients can also change or cancel their appointments by calling the appointments centre direct on 020 8296 2968 or by visiting the Trust’s website - www.epsom-sthelier.nhs.uk/appointments.
posted by Radio Jackie News Team @ 10:27 am  

Top of Radio Jackie News page here.

RJ Home button

One of many reasons why we are so useful to South West London... our very own news team bringing you stories that are relevant to you and your area.
If you have a press release or would like to send in news then pop off an e-mail to [email protected]

radio Jackie News Twitter
Follow Jackie News at twitter.com/jackie_news.

Listen to Jackie's latest News and Travel
Radio Jackie Latest News  Radio Jackie Latest Travel
News Team - - Local news 24 hours a day

news reader
Lucy Mayer
Lucy is the News and Travel Editor. Find out more about her on the Presenters page.

news reader
Luke Williams
Luke spends his free time playing synthesisers and watching old sitcoms. Journalism helps remind him of the 21st century.

news reader
Chloe Norman
Chloe presents both news and travel - find out more about her on the Presenters page.

news reader
Alex Loveridge
Alex loves watching tennis at Surbiton and Wimbledon and also plays a bit too. He swims at Richmond, but not in the Thames.

news reader
Mike Oban
Mike enjoys playing and watching sports and is a budding football coach.

news reader
Jacqui Kerr
Jacqui enjoys all sports and has had a go at most! She loves talking, current affairs, music, and walking her polar-bear-sized dog.

news reader
David Walker
David´s philosophy is you only live once so go out and grab every opportunity no matter how small.

news reader
Sharmeen Ziauddin
Sharmeen lives in Worcester Park and loves lie-ins, kittens, books, politics, make-up and anything with sugar in it, but hates Monday mornings with a vengeance.

news reader
John Beesley
John lives in Hounslow. He enjoys beer and singing with barbershop quartets and choruses, though not necessarily in that order.

news reader
Emily Dexter
Emily is creative and has wide-ranging interests.

news reader
Amelia Beltrao
Amelia thinks living in New Malden definitely has its benefits: she gets the shops and beautiful riverside from Kingston, can walk her dogs on the common and visit the tennis in Wimbledon, as well as having a great range of Asian culture and cuisines on her high street.

news reader
Abby Chitty
Abby is from Southfields and her favourite band of all time is The Killers.

news reader
Nick Ellerby
Back in the UK after six years in Brazil, Nick is missing the sun. He's a big fan of cricket, stand-up comedy and all things radio.

news reader
Katie Waple
Katie presents both news and travel - find out more about her on the Presenters page.

news reader
Michael Maitland-Jones
Michael enjoys reading, swimming and playing songs on guitar.

news reader
Annie Smith
Annie grew up in Molesey. You can often find her cycling (badly) along the tow path by the river in Kingston or walking her dog Scout in Bushy Park.