Radio Jackie News banner

107.8 Radio Jackie - Bulletins aired each hour

Thursday 21 July 2022

South Western Railway has today published its business plan for 2022/23, setting out how the company will meet post-pandemic demands while still delivering improvements for customers.

The plan sets out in detail what the company expects to achieve this year in eight key areas: customer and communities, accessibility, train service operation, environment and sustainability, leadership, management and resourcing, collaboration, people and workforce, and revenue.  

Notable commitments set out in SWR’s 2022/3 business plan include:

  • Rolling out live train occupancy information on the class 444, 450 and 15X fleets
  • Boosting Wi-Fi provision across the fleet, introducing superfast connections in some locations
  • Delivering a comprehensive package of station improvements, including toilets, waiting rooms, benches and anti-trespass measures
  • A package of station accessibility improvements including installing induction loops, accessible toilet and additional wide aisle gatelines
  • Developing plans to achieve net zero
  • Signing up to the Armed Forces Covenant
  • Appointing a fraud investigation team to crack down on digital, electronic or systemic fraud

Under its National Rail Contract, SWR receives a fixed fee from the Department for Transport to deliver an annual business plan against an agreed annual budget. The operator has the opportunity to earn additional fees based on stretching targets that incentivise excellent performance for customers and the taxpayer.

SWR’s business plan comes at a challenging time for the rail industry, with customer numbers still below pre-Covid levels and the taxpayer continuing to heavily subsidise the railway to provide vital connections for customers and communities.

Over the past twelve weeks, SWR has seen its overall customer journeys stabilise at 70% of pre-Covid levels. While off peak travel has returned strongly to 100% of pre-Covid trips, commuters have been slower to return making just 53% of the peak journeys they did before the pandemic.

In light of these figures and the ongoing cost challenge facing the rail industry, SWR, Network Rail and the Department for Transport have decided to defer the timetable changes set out in the December 2022 consultation.

Instead, SWR will continue with its current service levels in December, with a limited number of targeted interventions to optimise services where demand has returned quickest. SWR and Network Rail will continue to monitor customer behaviour and act with agility to meet increased demand, subject to funding being agreed with the Department for Transport.

Commenting, SWR’s Managing Director, Claire Mann said:

“The Covid pandemic has fundamentally changed the way we work, play and travel, and the long-term future of the railway depends on it adapting to the new normal.

“Our new business plan does just this, striking the right balance between reducing the cost to taxpayers, who have subsidised the railway to the tune of £16 billion since the start of the pandemic, and delivering the improvements our customers want to see.

“Alongside our business plan, we have made the joint decision with the Department for Transport and Network Rail to defer our planned December 2022 timetable changes. While we know this will come as a disappointment to some of our customers, we cannot justify spending taxpayers’ money on a further timetable uplift while the number of commuter journeys sit at around 50% of pre-pandemic levels.”

posted by Radio Jackie News Team @ 4:49 pm  

Top of Radio Jackie News page here.

RJ Home button

One of many reasons why we are so useful to South West London... our very own news team bringing you stories that are relevant to you and your area.
If you have a press release or would like to send in news then pop off an e-mail to [email protected]

radio Jackie News Twitter
Follow Jackie News at

Listen to Jackie's latest News and Travel
Radio Jackie Latest News  Radio Jackie Latest Travel
News Team - - Local news 24 hours a day

news reader
Lucy Mayer
Lucy is the News and Travel Editor. Find out more about her on the Presenters page.

news reader
Luke Williams
Luke spends his free time playing synthesisers and watching old sitcoms. Journalism helps remind him of the 21st century.

news reader
Chloe Norman
Chloe presents both news and travel - find out more about her on the Presenters page.

news reader
Alex Loveridge
Alex loves watching tennis at Surbiton and Wimbledon and also plays a bit too. He swims at Richmond, but not in the Thames.

news reader
Mike Oban
Mike enjoys playing and watching sports and is a budding football coach.

news reader
Jacqui Kerr
Jacqui enjoys all sports and has had a go at most! She loves talking, current affairs, music, and walking her polar-bear-sized dog.

news reader
David Walker
David´s philosophy is you only live once so go out and grab every opportunity no matter how small.

news reader
John Beesley
John lives in Hounslow. He enjoys beer and singing with barbershop quartets and choruses, though not necessarily in that order.

news reader
Clare Whitehead
Clare is a playwright, an experienced voiceover artist and the narrator of several audio books. She loves dogs and ballet!

news reader
Jiji Ahn
Jiji can often be found visiting galleries, trying new cuisines and researching the latest trends and stories.

news reader
Holly Carnegie
Holly presents both news and travel - find out more about her on the Presenters page.

news reader
Alex Duke
Alex loves watching football, but also enjoys tennis and Formula One. He swims and hikes regularly and is a self-confessed history nerd.

news reader
Megan McElroy
Megan grew up in SW London and is interested in all things news.

news reader
Roshni Chouhan
Roshni loves playing tennis and everything related to music. SHe has been told she has a hidden talent mastering accents.
If you are researching a news story from the past our archive goes back over many years.
Please email [email protected] with any enquiries.